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What kind of help can I receive from you if I buy your software and what will it cost me?
Training vs. Support
We strive to provide excellent technical support to all of our customers running our TAP software. Please do not confuse support with training. Support is to help you get past a roadblock in using our software tools for your rf projects. It presupposes that you have a working knowledge of Windows, how to copy and move files and that you initiated work with the TAP software, read the instructions, checked for on-line help from our web site ( www.softwright.com ) using the search function there. Training is offered as assistance to learn how to most efficiently use the software.
We can provide the best support to a customer who has had the benefit of training about how to use TAP. Training is available through several different approaches. With each software license purchased we supply a printed tutorial documentation manual. It is a keystroke by keystroke tutorial on how to run the programs. We also cover a great deal of the basic engineering theory necessary to understand rf propagation. These technical resources can be searched on-line. In addition, we have included extensive on-line help within the programs. This help includes a dictionary of terms used in the rf industry and how they relate to use within our software products. We also have an outstanding training outline on-line. This provides excellent instruction to one who wishes a self-directed learning of how to use the software. Also from our home page there is a search command that will search the many hundreds of documents that we have on our web site. These include not only how to operate our software but many engineering rf-related technical papers as well. All customers and those evaluating our demo software have this level of generalized training and support available at all times at no additional cost.
We also have several TAP Engineering Seminars a year at our SoftWright Conference Center where for two days, customers come from all over the United States as well as other countries to see all our software demonstrated and learn more about rf system design. Presentations are often made by our customers, showing how they use TAP in their radio systems design. CEUs (continuing education units) will be awarded to those who attend. This engineering seminar also affords customers the opportunity to personally meet other SoftWright customers. Many people establish long term professional relationships with persons they meet at the these engineering seminars. For more details check out the information on the web site about the next seminar.
For customized training we can provide a one or two day instruction in our offices. If you would like us to contact you with details, please fill out this form about your training needs.
While the Training Outline, extensive FAQs (frequently asked questions) and our knowledge base is on-line and available to all our users, we also offer individualized support for all customers who wish to purchase it. If you purchase this individualized support, you can then send an e-mail to the support staff at support@softwright.com to initiate your request for support. This is the way to initiate all product support requests. All newly purchased TAP systems have a brief support subscription. After that time is past, you can continue to use all the web-based support at no cost. Individual support is only available on a prepaid fee basis. The more thorough your question is defined to us, the quicker you will be past any questions you may have. Our normal response will be a direct answer to your question including links to appropriate FAQs on our web site. It is also often helpful for you to send to us via email or fax (303-265-9399) samples of software output (including screen captures) about which you have questions.
Since we have customers in all 50 US states and many other countries, we can also provide you with the name and phone of other TAP customers that may be located near you. This allows you to build a network of professional acquaintances locally. We are pleased that most of our customers continually provide us with recommendations to their friends. We believe that a major reason for that is that they have received excellent support from SoftWright after they purchased our software. If you have specific questions, please let us have a chance to respond by sending us an e-mail.
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