After you acquire quality software, there is nothing more important than receiving support to you get answers to your specific questions about how to use the software. At SoftWright the persons answering your support questions are the ones who write the software.
The purpose of support is to help all our customers learn to use the software tools to get their work done efficiently. Generalized support by using the exhaustive FAQs and searching capability of our web site is available for all persons at no additional cost . The fastest way to receive an answer to your support question will be to use the search feature on our web site. The search feature searches every word of text that is on the web site. We have prepared hundreds of clear answers to virtually all the repeatedly asked questions.
Both individuals and companies purchase software licenses and software maintenance agreements, but support is for designated individual users who are tasked with running the software. Support is always best provided when you are on the latest version and maintenance release of our software. Older versions, while great in their time, do not embody the current capabilities of the software will be supported to the extent possible, but at a fee that is higher than those whose software is on the current version. While, everyone has unlimited access to our web site support at no charge, each person requesting individual support must have a prearranged prepaid contract for this individualized support. If you have purchased individualized support, the next fastest response will be in response to emails sent to support@softwright.com. Almost all technical support answers will be provided using email. Telephone support is provided only when necessary as determined by the support department.
The following are the options for support that we offer:
Silver Support Level Annual Contract -
individualized product support for customers whose software is
not on the Software Maintenance Subscription - $250/hour with
2 hour minimum.
· Web support using FAQs and searching ability 24/7
· 2 hours of metered email and/or regular business hours
telephone support per year for installation and operational questions
(this is not for rf consulting services) (additional time available
at $500 for two hour blocks)
· TAP Tips e-newsletter
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